FAQ

You have almost complete customization freedom! Depending on the specific product, you can upload your own logo, full design, or choose from our templates and add your text/information. We support customization of shape, size, color, material, and design content. Specific customizable options will be detailed on each product page.

For the best printing results, we highly recommend using vector file formats (such as .AI, .EPS, .SVG). We also accept high-resolution bitmap files (like .PNG, .JPG, .PDF). Please ensure your design has clear lines and avoid overly fine details, especially for small items like stamps, labels, or stickers.You can refer to our detailed 【Artwork Guidelines】 page for more information.

Yes, absolutely! We have a professional in-house design team ready to assist you based on your ideas, sketches, or concepts. Our services cover a wide range of graphic design and illustration styles, translating your vision into beautiful designs suitable for stamp. For standard 2D design work (like logo creation/cleanup, pattern drawing, etc.), we offer unlimited revisions until you are satisfied, and this design service is free of charge!

Please note: An extra charge applies for complex designs requiring 3D modeling (e.g., for certain custom-shaped stamp molds or products). This fee will be assessed based on the specific difficulty and requirements of the design. If you need design assistance, please feel free to contact our customer service team with your ideas!

Yes, for most custom products requiring you to upload a design, we will send you a digital proof via email for your confirmation before proceeding to production, usually within one business day. This ensures the final product meets your expectations. Please reply promptly after receiving the proof to avoid production delays (we will automatically proceed to production 48 hours after sending the proof if no response is received). Some simple template or text customizations may not include an additional proof, but you will typically see a sample preview during the customization process.

Ready to ship in 3–5 business days.

Ready to ship in 3–5 business days.

Yes. Contact us as early as possible. Before production begins, you may request changes or cancel the order without a design or setup fee. A change may extend the processing time.

A change cannot be guaranteed after production begins. Contact us immediately. When technically and operationally possible, we may offer a modification or remake. Verified quality issues are handled without charge; other requests are reviewed case by case.

If an item is unavailable, we will refund the unavailable item and continue shipping the remaining available products. We will contact you if the missing item materially affects the usability of the rest of the order.

Minimum quantities and volume pricing vary by product. The applicable quantity options and price changes are shown on the product page. Contact us for a quote for large, mixed-product, wholesale, or corporate orders.

Select the account icon and enter the email address used for your order. Shopify will send a one-time verification code. You can also review the order confirmation and shipping emails sent to that address.

Available online payment methods are displayed at checkout and may vary by market, currency, and device. They may include major cards, PayPal, Shop Pay, Apple Pay, Google Pay, and local payment methods.

Yes. Wire transfers and company purchase orders are accepted by arrangement. Contact us so the team can provide payment instructions or prepare an invoice. Western Union is not accepted.

A payment can be declined because billing details do not match, the security code or expiry date is incorrect, online or international payments are disabled, funds are unavailable, or the bank or payment provider requires additional verification. Contact the payment provider or try another method displayed at checkout.

Select the account icon, enter your email address, and use the one-time verification code sent by Shopify. A password and separate account registration are not required.

Use the Account Deletion option in your Shopify customer account where available, or email stampartisan@gmail.com. We may retain information required for orders, warranty, fraud prevention, tax, legal obligations, or disputes.

Use the cookie banner, cookie-preferences control, or Your Privacy Choices link to manage non-essential analytics and advertising choices. Where required, StampArtisan also honors applicable Global Privacy Control signals.

No. The estimate shown at checkout applies to shipping transit only. Ready to ship in 3–5 business days.

Standard Shipping typically takes 10–12 business days. Priority Shipping typically takes 7–10 business days and is not available for United States delivery addresses. The destination-specific estimate shown at checkout takes priority.

Worldwide Standard Shipping is free when the order reaches HK$461.37 HKD. The offer does not include Priority Shipping, VIP Express, or another paid upgrade.

StampArtisan ships to most countries and regions available at checkout. PO Box addresses are accepted, although available shipping services may be limited by the destination, product, or carrier.

Yes. Every available shipping method includes tracking. A tracking number is sent by email or SMS after dispatch. A local last-mile carrier may issue a separate tracking number.

Tracking may take 24–72 hours to begin updating after the label is created or the parcel is collected. One order may ship in multiple parcels because custom and in-stock items can be prepared separately. Each parcel may receive its own tracking number.

Contact us immediately. Before dispatch, we can usually review an address change. After dispatch, correction, rerouting, or interception cannot be guaranteed and may involve carrier fees. Official customs documents may no longer be editable after they are generated.

Import duties, VAT, brokerage, and customs charges are the recipient’s responsibility unless checkout expressly states otherwise. Sales tax shown at checkout is collected separately.

Delay support is reviewed case by case. If a StampArtisan production delay materially affects the timeline, a faster shipping method may be provided when available. A paid shipping upgrade may be refunded only when the purchased service level was not provided, subject to carrier confirmation and policy exclusions. Free-shipping orders have no shipping fee to refund.

If tracking says delivered, allow 24–48 hours and check the mailbox, entrance, reception, neighbors, and any delivery photo or notice. If it remains missing, contact us within seven days of the delivery scan. A carrier investigation may take up to seven business days after the issue is reported, excluding weekends and public holidays. If the carrier confirms the parcel is lost, we will offer a replacement or an appropriate refund.

Eligible ready-made, non-custom products may be returned within 14 calendar days of receipt if unused and in new condition with the included parts and accessories. Custom-made products, gift cards, and digital files do not qualify for this change-of-mind return.

No. A custom-made product is not returnable for change of mind after production begins because it was made to the customer’s specifications. Verified defects, production errors, shipping damage, and applicable statutory rights remain covered.

A verified quality issue may include a manufacturing defect, a failed quality-control record, damage attributable to production or shipping, an incorrect or missing item, a finished product that materially differs from the approved proof, or premature failure during normal intended use.

Approved spelling, artwork, dimensions, colors, or specifications are not normally defects. Change of mind, incorrect operation, failure to follow instructions, misuse, accidental damage after delivery, improper care, unauthorized alteration, normal wear, and disclosed material variation are also normally excluded.

The Lifetime Quality Warranty covers custom products for their reasonable useful life under normal intended use. Coverage begins on delivery, lasts at least one year and no more than five years depending on the product, and is transferable when the original order can be identified. The warranty provides remake or replacement only; repair service is not provided.

Usually not. Photos, video, measurements, packaging images, the approved proof, and order records may be sufficient. After complete evidence is received, the quality review normally takes one to three business days. If a physical return is required for a verified issue, StampArtisan provides instructions and covers the reasonable return cost.

For an approved claim reported within 14calendar days of delivery, a refund, remake, or store credit may be available where appropriate. For an approved claim reported more than 14 calendar days after delivery, refunds are not available; the remedy is a remake or store credit when appropriate. Mandatory consumer law may provide additional rights.

StampArtisan normally submits an approved refund to the original payment method within one to three business days. The bank, card issuer, or payment provider usually needs an additional three to seven business days for the funds to appear.

Gift cards and digital files are not returnable or refundable, except where required by applicable law.